Terms of Service

Last updated: January 6, 2026

1. Acceptance of Terms

By accessing and using sera's services, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our service.

2. Description of Service

sera provides an AI-powered conversational platform designed to offer emotional support and guidance. Our service is intended for educational and wellness purposes only.

Important: sera is not a substitute for professional mental health care, medical advice, diagnosis, or treatment. Always seek the advice of qualified health providers with any questions you may have regarding a mental health condition.

3. Supported Regions

sera is primarily designed and optimized for users in the following regions:

  • 🇺🇸 United States
  • 🇨🇦 Canada
  • 🇬🇧 United Kingdom
  • 🇮🇪 Ireland
  • 🇦🇺 Australia
  • 🇳🇿 New Zealand

Users from other regions: While you may access sera from anywhere in the world, please be aware that crisis resources, emergency hotlines, and certain features are localized for the regions listed above. If you are located outside these regions and experience a crisis, please contact your local emergency services directly. We recommend selecting the closest supported region in your settings for the best experience.

4. User Responsibilities

You agree to:

  • Provide accurate and truthful information when creating an account
  • Maintain the security of your account credentials
  • Use the service in compliance with all applicable laws and regulations
  • Not use the service for any harmful, illegal, or abusive purposes
  • Understand that sera is not equipped to handle crisis situations

5. Crisis Situations

If you are experiencing a mental health crisis or emergency, immediately contact your local emergency services or crisis support line:

🇺🇸 United States

  • Emergency: 911
  • 988 Suicide & Crisis Lifeline: Call or text 988
  • Crisis Text Line: Text HOME to 741741

🇨🇦 Canada

  • Emergency: 911
  • Canada Suicide Prevention Service: 1-833-456-4566
  • Crisis Text Line: Text CONNECT to 686868

🇬🇧 United Kingdom

  • Emergency: 999
  • Samaritans: 116 123 (free, 24/7)
  • SHOUT Crisis Text Line: Text SHOUT to 85258

🇮🇪 Ireland

  • Emergency: 999 or 112
  • Samaritans Ireland: 116 123 (free, 24/7)
  • Pieta House: 1800 247 247

🇦🇺 Australia

  • Emergency: 000
  • Lifeline Australia: 13 11 14 (24/7)
  • Beyond Blue: 1300 22 4636

🇳🇿 New Zealand

  • Emergency: 111
  • Need to Talk?: 1737 (free, 24/7)
  • Lifeline New Zealand: 0800 543 354

sera's AI cannot provide emergency support and should not be used in crisis situations.

6. Subscription and Payments

We offer the following access tiers:

  • Try It Out (No Account): 3 messages to experience sera before signing up
  • Free tier: Unlimited messages with core features including basic personality analysis, daily reflection prompts, 5 wellness techniques, 4 mindful games, weekly mood summary, 7-day conversation history, therapist briefing export, and crisis support resources
  • Premium tier ($4.99/month or $49/year): Everything in Free, plus advanced personality analysis, full Wellness Center (22 techniques), full games library (18 games), mood analytics & patterns, personalized reflection prompts, session insights, crisis safety plan builder, unlimited conversation history, and priority support
  • Premium subscriptions automatically renew unless cancelled
  • You can cancel your subscription at any time through your account settings
  • No refunds are provided for partial subscription periods

7. Privacy and Data

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your information.

8. Intellectual Property

All content, features, and functionality of sera are owned by us and are protected by international copyright, trademark, and other intellectual property laws.

9. Limitation of Liability

To the fullest extent permitted by law, sera shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use or inability to use the service. We do not guarantee that the service will be uninterrupted, timely, secure, or error-free.

10. Dispute Resolution

We want to address your concerns without needing a formal legal case. Before filing a claim against sera, you agree to try to resolve the dispute informally by contacting us first. We'll try to resolve the dispute informally within 30 days.

Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict of law principles. You agree to submit to the exclusive jurisdiction of the courts located in the Province of Ontario, Canada for the resolution of any disputes arising out of or relating to these Terms or your use of our services.

International Users

If you access sera from outside Canada, you do so at your own initiative and are responsible for compliance with local laws. Nothing in these Terms limits any consumer protection rights that you may be entitled to under the mandatory laws of your country of residence.

11. Changes to Terms

We reserve the right to modify these terms at any time. We will notify users of any material changes via email or through the service. Your continued use of sera after changes constitutes acceptance of the new terms.

12. Company Information

sera is operated by:

Sera Companion Inc.

Ontario, Canada

Email: legal@trysera.io

13. Contact Us

If you have questions about these Terms of Service, please contact us.